How Tillamook Halved Outbound Damage Claims and Eliminated $173K in Chargebacks
Tillamook continues to grow their brand while trusting Kargo to have their back.
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Kargo System
| Kargo | 3 min
Data Element
Why it Matters
License Plate Number (LPN)
Primary pallet identifier for WMS/ERP integration
SKU / Item Code
Drives inventory accuracy & order allocation
Lot / Batch / Expiry
Enables traceability & FEFO rotation
Quantity
Confirms pick accuracy
Timestamp & Dock ID
Links movement to a specific door & shift
Condition Images
Closes the loop on quality and damage detection
Kargo advantage: Patented OCR reads multiple labels simultaneously while AI models score damage with 99.9% accuracy. Learn more on the Kargo Towers.
For high-value or perishable freight, still images are often insufficient. Kargo records continuous video, so you can scrub to the exact second a pallet crossed the threshold.
Labels are rarely uniform—your system must handle variability.
Master vs. Case Labels – Master labels may only contain a serial number. Kargo’s AI backfills item-level data by reading case labels when the pallet is mixed.
Redundant & Irrelevant Labels – Computer vision filters out obsolete supplier labels to avoid false reads.
Placement & Orientation – Forklift drivers aren’t printers; labels appear at different heights and angles. Kargo Towers capture 77 ft³ of volume, ensuring 360° coverage.
Barcode & Font Size – Changing label formats is costly; instead, choose hardware (e.g., 40 MP/80 MP sensors) that resolves sub-millimeter bars at 8–12 ft.
If downstream logic (e.g., hold / release) depends on scan results, aim for sub-second round-trip data flow from camera → analytics → WMS. Kargo pushes events in real time and flashes a green/red light to the driver so they never guess whether they are cleared to proceed.
Physical Environment Factors That Affect Dock Door Scanning
Question
What to Check
Mitigation
Forklift Speed
Typical drive-through speed (mph)
Tower shutter & exposure tuned for motion; Kargo Lift rides on the mast for mobile capture.
Pallet Wrap & Glare
Stretch film reflectivity
Cross-polarized lighting & AI glare removal
Lighting Conditions
Daylight, backlight, overnight shifts
Integrated LED arrays maintain consistent lux
Door Height & Width
Coverage area
Multi-camera array captures full envelope
Network & Power
Wi-Fi / LAN availability
Towers run on a single 110V drop; Lift draws power from forklift battery
Kargo Towers and the mobile Kargo Lift combine ruggedized hardware with edge-AI to turn every pallet movement into clean, structured data—no scanners, no slow-downs. Visit kargo.ai to book a live virtual tour or request a dock-side pilot.
Bottom Line: Automated dock door scanning isn’t an IT project—it’s an operational lever to unlock throughput, accuracy, and traceability at the same time. Start with data requirements, validate environmental fit, and partner with technology purpose-built for dock door scanning.
Tillamook continues to grow their brand while trusting Kargo to have their back.
OS&D—overages, shortages, and damages—create costly disruptions across the supply chain, from missed pallets to rejected freight claims. This guide breaks down why OS&D happens, how it impacts your operation, and what tools—including automated pallet scanning—can prevent it.
Explore Kargo’s innovative approach to label reading - a patented technique that tackles real world challenges and outperforms existing AI methods.